Paircel AI Agent

Identity: Paircel-AI-Agent/1.0
Updated: 2026-06-11
Also published at: paircel.com/agent

Purpose

Paircel AI Agent is Paircel’s informational omni-channel assistant on Telegram and WhatsApp. It helps users find ride comparison, package delivery, app download, and support pathways. It does not book rides, process payments, or perform authenticated account actions.

Supported channels

Channel	Production endpoint
Telegram	`https://bot.paircel.com/api/telegram`
WhatsApp	`https://bot.paircel.com/api/whatsapp`
Website links	`https://paircel.com` (deep links in replies; no crawling)

User-Agent

Paircel-AI-Agent/1.0

Used on outbound Telegram Bot API and Meta Graph API requests.

Capabilities

Service overview and greeting flows
Intent routing (rides, delivery, support, app download)
Paircel deep links via Telegram inline keyboard / WhatsApp lists
Rate limiting and duplicate-message suppression

Limitations

No website crawling or third-party scraping
No authenticated user actions on behalf of users
No ride booking or payment execution
Web Bot Auth signing not yet provisioned in production

Data handling

Message text is processed to generate replies. Structured logs avoid secrets and full PII per production WhatsApp lock. Edge-engine paths may persist metadata in Supabase paircel_bot_* tables.

Privacy & security

Privacy policy: paircel.com/privacy
Security policy (includes bot.paircel.com): paircel.com/security
Health: bot.paircel.com/api/paircel-bot-webhooks/health

Contact

Support: [email protected]
Security / abuse: [email protected]

Health response (example)

{
  "ok": true,
  "service": "paircel-bot",
  "agent": "Paircel-AI-Agent/1.0",
  "agent_documentation": "https://paircel.com/agent"
}